Our Services
What we Do BestThe alignment of business and information technology is essential for enterprises to sustain and build their competitiveness. Our value proposition is founded on the Systemic Enterprise Architecture Method (SEAM), designed and developed by the Systemic Modeling Laboratory at EPFL in Lausanne.
The Seam Canvas
A powerful tool
In collaboration with the Laboratory of Systemic Modelling of EPFL, we have designed The Seam Canvas in order to quickly and easily use a systemic method to collect business & IT requirements.
We work to ensure that both business and IT requirements are aligned to bridge any gaps in understanding between business and IT professionals. A lack of mutual understanding amongst project stakeholders can lead to mutual mistrust, poor communications and ultimately project failure.
We take a systemic approach to delivering your CRM solution.
Strategy & Vision
We work with you to define the best customer relationship management strategy based on your own vision of your business.
Business & IT Alignment
We ensure that your Salesforce solution will be implemented according to clearly defined business requirements.
Salesforce Usage
Our deep knowledge of the Salesforce ecosystem will ensure that you benefit from the power of Salesforce at its very best.
Scope of Work
Our 3 domains of expertise
01. Lead Generation
Lead Generation is about setting up activities to identify, pre-qualify and track the right Leads.
02. Sales & Marketing
Sales is about converting identifiable leads into quantifiable opportunities and, in turn into satisfied customers buying your products and services.
03. Customer Service
Customer service is about satisfied customers. Providing them with the after-sales support they need to ensure the full use of your products & services.
Packages
Pricing Models For Every Need
We also provide projects on a fixed price commitment after undertaking an initial risk analysis.
To find out more register for an initial free consultation.
Onshore services
- Business Requirements
- Consulting
- Project Management
Nearshore services
- Salesforce configuration
- Salesforce custom development
- Maintenance
Bd James-Fazy 8,
Geneva 1201, Switzerland
022 539 1322
info@credent.ch
